Effective Date: July 26, 2026
McSquared Customs offers ready-made products, custom and personalized work, made-to-order products, and digital
products. Because these products differ significantly in how they are produced and delivered, shipping, return, and
refund eligibility varies by product type.
Processing & Production Times
McSquared Customs produces a combination of ready-made products, made-to-order items, personalized products,
and fully custom projects. Processing and production times vary depending on the type of product ordered, current
workload, material availability, design requirements, and finishing processes.
Ready-Made Products
Products listed as in stock typically ship or become available for local pickup within 3–5 business days after payment
is received. Orders containing personalization, engraving, or other modifications may require additional processing time.
Custom & Made-to-Order Products
Products that are produced after an order is placed require manufacturing time before they are ready for shipment or pickup.
Estimated production times may be listed on the individual product page. Production timelines generally begin after payment
is received and, when applicable, all required personalization, design details, and customer approvals have been received.
Custom Projects
Fully custom work is scheduled individually. An estimated production timeline will be provided during the quoting or project
approval process. Production generally begins after required design details have been finalized, applicable proofs have been
approved, and any required deposit or payment has been received.
Production time for custom work may vary based on project complexity, material availability, machining and fabrication requirements,
finishing or curing time, customer-requested revisions, and McSquared Customs’ current production schedule.
Production Estimates
All processing and production times are estimates unless a specific completion date has been agreed to in writing. We make every
reasonable effort to meet quoted timelines, but handmade and custom manufacturing can occasionally be affected by material
availability, equipment issues, finishing conditions, shipping delays from suppliers, or other circumstances outside our reasonable control.
If we become aware that an order cannot be completed or shipped within the timeframe originally provided, we will contact the customer
with an updated estimated shipment date and, when required, provide the option to accept the delay or cancel the affected order for a refund.
Customer Approvals & Delays
When an order requires a proof, design approval, additional information, or other customer input, production may be placed on hold
until the required response is received. Delays in providing requested information or approvals may extend the estimated completion date.
Production Time vs. Shipping Time
Production time refers to the time required to prepare or manufacture your order. Shipping transit time begins after production is
complete and is not included in the estimated production time unless specifically stated otherwise.
Shipping
Orders may be shipped using USPS, UPS, FedEx, or another appropriate carrier depending on the item’s size, weight, value,
and destination. Larger or heavier products may require specialty or freight shipping. When tracking is available, tracking
information will be provided after the order ships.
Shipping Rates
Shipping charges are calculated at checkout or included in a custom project quote based on package dimensions and weight,
destination, and selected shipping service.
Delivery Times
Standard U.S. carrier transit is typically estimated at approximately 2–7 business days after shipment, depending on the carrier,
service level, and destination. Carrier transit times are estimates and are not guaranteed by McSquared Customs.
McSquared Customs is not responsible for carrier delays caused by weather, holidays, service interruptions, or other
circumstances outside our control. We will, however, assist customers with tracking and carrier inquiries when possible.
Local Pickup
Local pickup may be available for certain orders in the Huntsville, Alabama area.
If pickup is available, scheduling instructions will be provided when your order is ready.
Shipping Damage & Lost Packages
If your order arrives damaged, please:
- Contact McSquared Customs within 3 calendar days of delivery.
- Keep the product and all original packaging materials.
- Provide clear photographs of the product, damage, shipping container, and packaging.
We will evaluate the situation and work with the carrier when appropriate to repair, replace, or refund the damaged item.
If a package appears to have been lost in transit, contact us so that we can initiate or assist with a carrier investigation.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing an accurate and complete shipping address.
If an order is returned, delayed, or requires reshipment because of an incorrect or incomplete address provided by the customer,
the customer may be responsible for additional shipping charges.
International Shipping
International shipping may be available for certain products on a case-by-case basis. Customers are responsible for customs
duties, import taxes, brokerage fees, or other charges imposed by the destination country.
Returns & Refunds
Custom & Personalized Products
Because custom and personalized products are produced specifically for an individual customer, custom and
personalized products are generally not returnable or refundable because of a change of mind, preference,
taste, or other customer decision after production has begun.
If a completed product does not reasonably match the agreed-upon and approved specifications because of
an error by McSquared Customs, we will work to correct the issue. Depending on the circumstances, we may
repair, modify, replace, or remake the product at no additional cost. If correction or replacement is not
reasonably possible, McSquared Customs may issue an appropriate partial or full refund.
Customer Approval & Supplied Information
Customers are responsible for reviewing all proofs, mockups, spelling, names, dates, dimensions, artwork, logos,
and other information provided for a custom project. Once a customer approves a design and production begins,
requested changes may not be possible and may result in additional charges.
Errors contained in customer-provided or customer-approved information or artwork are not considered errors
by McSquared Customs.
For example, if a customer approves a proof containing an incorrect spelling, date, logo, or other design element,
McSquared Customs is not responsible for producing a replacement at no charge.
When feasible, we may offer modification or replacement at an additional or discounted cost. Approval of a proof
constitutes authorization to produce the item as shown, subject to normal variations in materials and manufacturing
processes.
Natural Materials & Handmade Products
Wood and other natural materials inherently vary in grain, color, figure, knots, texture, and appearance. These natural
variations are part of the material and are not considered defects.
Likewise, minor differences between photographs, digital proofs, on-screen colors, and finished products may occur
because of lighting, monitor settings, material variation, stain absorption, finishing, and manufacturing processes.
Ready-Made, Non-Personalized Products
Eligible ready-made, non-personalized products may be returned within 14 days of delivery. To qualify for a return,
the product must be unused, undamaged, and in its original condition.
Customers should contact McSquared Customs before returning an item to receive return instructions. Items returned without
prior authorization may not be accepted. Returned items must be received and inspected by McSquared Customs before a refund
is issued.
Unless the return results from an error by McSquared Customs or a defective product, the customer is responsible for return
shipping costs.
Original shipping charges are non-refundable.
Digital Products & Downloads
Due to the nature of digital products, digital files and downloads are generally non-refundable once delivered or made available for download.
If you receive an incorrect file, a corrupted file, or experience a technical problem with a digital product purchased directly
from McSquared Customs, contact us so we can attempt to correct the issue or provide a replacement file.
Digital products are also subject to any license terms provided with the product.
Cancellations
Ready-Made Orders
Contact us as soon as possible if you need to cancel an order.
If the order has already shipped, it cannot be cancelled and any eligible return will instead be handled under the return policy above.
Custom & Made-to-Order Products
Custom and made-to-order projects may generally be cancelled for a full refund before design or production work begins and before
project-specific materials have been ordered. Once design work, material purchasing or preparation, machining, fabrication, engraving,
printing, finishing, or other project work has begun, a full refund may no longer be available.
Depending on the stage of the project, McSquared Customs may issue a partial refund after deducting costs already incurred for design work,
materials, labor, or other project-specific expenses.
Refund Processing
Unless a shorter period is required by applicable law, approved refunds are generally initiated within 5–7 business days and issued to the
original payment method when possible. Additional processing time after the refund is issued may be required by your bank, card issuer,
or payment provider.
How to Request a Return, Refund, or Order Correction
Contact McSquared Customs with:
- Your name and order information
- A description of the issue
- Photographs of the product and packaging, when applicable
McSquared Customs
Huntsville, Alabama, USA
info@mcsquaredcustoms.com
For shipping damage, please contact us within 3 calendar days of delivery.