Refund & Return Policy

McSquared Customs

Last Updated: November 2, 2026

At McSquared Customs, we take pride in producing quality handcrafted and personalized products. Because many of our items are made specifically for each customer, the following policies apply.

Custom & Personalized Orders

Custom-made, engraved, CNC-carved, laser-cut, 3D-printed, and personalized products are generally nonreturnable and nonrefundable once production has begun, except where required by law or when a product is defective or does not conform to the approved order.

Customers are responsible for reviewing and approving design details, including spelling, names, dates, dimensions, and artwork, before production.

Production Deposits

A deposit may be required before production begins. The deposit is applied toward the total purchase price.

Deposits are refundable before production begins, less any nonrecoverable project-specific costs disclosed and agreed to by the customer, subject to applicable law.

Once production begins, deposits may become nonrefundable to the extent permitted by law and the agreed order terms.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or materially different from the approved design, contact us within seven days of delivery or pickup.

We will review the issue and, where appropriate, offer a repair, replacement, or refund consistent with applicable law.

Non-Custom Products

Unused, non-personalized products may be returned within 14 days of delivery or pickup with proof of purchase, provided they remain in their original condition.

Customers are responsible for return shipping costs unless the item is defective, incorrect, or otherwise required by law.

Natural Wood Characteristics

Wood is a natural material. Variations in grain, color, knots, and figure are normal and contribute to the uniqueness of each product. These natural variations are not considered defects.

Order Cancellations

Cancellation requests must be submitted as soon as possible. Refund eligibility depends on whether production has begun, project-specific materials have been purchased, and the agreed order terms.

Contact Information

McSquared Customs

Website: https://mcsquaredcustoms.store

Email: info@mcsquaredcustoms.store

We are committed to addressing customer concerns fairly and professionally.